Monitor the used memory
- Wolfgang Granzer
A common reason for a crash of a Windows application is that the used memory is continuous growing. When the used memory exceeds the limit, the Windows process crashes. The reason for a growing memory usage of the server can be a problem with your configuration or installation (e.g. an OPC client is sending too much telegrams, a loop in a LUA script or XLogic, ...) or a bug within the software.
To log the memory usage to system log file of the server, you can use the SupportTool Plugin.
Stop the server and go to BMS Studio / Extensions / Manager / Start extension manager...
Select the SupportTool and install it.
Start the server: In the item tree you will find the branch NETx\Module\SupportTools\ProcessProfiler
Set the item MemoryProfilingOnOff to 1 in order to start the memory profiling.
The memory usage will be logged to system log file in a regular interval. If the server crashes again, send the log files to our support team.
Article applies to the following products:
NETx BMS Platform
NETx Multi Protocol Server
NETx BMS Server 2.0